This is the best piece of advise for any beginner prior to buying the fish.
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"always ask the LFS to feed pellets or frozen food to show its eating"
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If the fish sold and die, the LFS will always welcome you to buy another. It is better not listening, recommend to see it yourself.
Some people will mix with some other fish, when they see other fish is eating they will start to follow.
By the way, what type of food you've been feeding? can u post some pictures so that other people can assess the brand and product.